Refund policy

We offer a 30-day return policy, meaning you have 30 days to request a return after receiving the item.

To qualify for a return, your item must be in its original condition as received, unworn or used, with all tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, please contact us at support@alventto.com. Please note that returned items must be sent to the following address: 12300 Riverside Dr, Mira Loma, CA 91752.

If your return request is approved, we will send you a return label and instructions for shipping the package. Items returned without prior request will not be accepted.

For any return-related questions, please feel free to contact us at support@alventto.com.

Damage and Problems

Please inspect the item immediately upon receiving your order. If there are any defects, damage, or if you received the wrong item, please contact us immediately so we can assess the issue and resolve it appropriately.

Exceptions/Non-Returnable Items

We apologize, but we do not accept returns of discounted items or gift cards.

Exchanges

The best way to ensure you receive your desired item as quickly as possible is to return the item you received first, and then purchase the new item separately once the return is accepted.

Refunds

We will notify you once we receive and verify your return, informing you whether your refund has been approved. If approved, we will automatically refund you via your original payment method within 10 business days. Please note that processing and receiving the refund from your bank or credit card company may also take some time.

Please note that we do not cover return shipping costs. For specific shipping fees, please contact us at support@alventto.com.

If you have not received your refund after 15 business days of your approved return request, please contact us at support@alventto.com.